Conor Maloney

Managed a robust sales pipeline and client engagements, specializing in delivering customized technology and pricing solutions within the merchant services sector.

• Conducted 10-15 weekly in-person meetings with pre-qualified business leads, successfully converting presentations into signed contracts for customized tech and pricing solutions.
• Maintained a meticulously organized and fast-paced schedule, ensuring 100% punctuality and thorough preparedness for every sales appointment.
• Consistently surpassed personal sales objectives in a highly competitive, commission-based environment through exceptional self-motivation and resilience.

Provided premium espresso service at events, managing all aspects of mobile coffee operations from setup to breakdown while ensuring high-quality beverage delivery.

• Efficiently managed the complete setup and breakdown of a traveling espresso cart, optimizing logistical flow for seamless event service.
• Consistently delivered high-quality espresso drinks by expertly dialing in equipment and precisely executing various coffee preparations for event guests.
• Ensured exceptional guest satisfaction by providing prompt and courteous service, enhancing the overall event experience for attendees.

Spearheaded field sales and client solution delivery, leveraging CRM to manage pipeline and cultivate client relationships within the technology sector.

• Spearheaded field sales initiatives, consistently achieving and exceeding sales targets for customized hardware and software packages.
• Engineered and deployed tailored hardware and software solutions that directly addressed complex client needs, enhancing operational efficiency.
• Conducted comprehensive on-site product demonstrations and post-sale onboarding, ensuring seamless client adoption and maximizing solution utility.
• Orchestrated robust CRM activity using Salesforce to manage a dynamic sales pipeline, optimizing lead conversion and client retention strategies.
• Cultivated lasting client relationships by proactively monitoring industry trends, ensuring competitive positioning and sustained business growth.

Drove brand visibility and adoption across retail territories through expert product training, strategic partnerships, and innovative in-store campaigns.

• Delivered expert product training and compelling demonstrations across diverse retail territories, significantly increasing product understanding and sales.
• Forged strategic partnerships with key store leadership, augmenting brand visibility and driving product adoption rates.
• Amplified brand awareness by executing innovative in-store campaigns and highly effective field merchandising strategies.

Managed comprehensive cafe operations, driving significant sales growth, optimizing efficiency, and enhancing customer and staff satisfaction.

• Drove a 15% increase in sales by strategically aligning product offerings with evolving customer preferences and market trends.
• Enhanced team efficiency and optimized operational costs by streamlining scheduling and inventory processes, leading to improved profitability.
• Mentored and trained a high-performing staff, supervising front-of-house operations to elevate customer satisfaction scores by an unspecified but significant margin.

Led beverage program innovation and marketing, significantly boosting sales and enhancing customer engagement through strategic promotions and staff training.

• Innovated and successfully launched new beverage offerings, boosting overall beverage sales by 25% within the first six months.
• Executed highly effective seasonal promotions, resulting in a 400% surge in average beverage sales volume during promotional periods.
• Championed customer engagement initiatives and spearheaded comprehensive staff training programs, enhancing service quality and team performance.

Oversaw daily front-of-house operations, meticulously managing scheduling, inventory, and POS transactions while leading team training and development.

• Oversaw all daily café operations, leading team training initiatives and refining customer service protocols to enhance guest experience and operational flow.
• Managed complex staff scheduling and precise inventory control, optimizing resource allocation and minimizing waste.
• Handled all POS transactions with precision and accuracy, ensuring efficient order processing and financial reconciliation.
• Curated seasonal menus to align with market trends and customer preferences, contributing to increased sales and customer satisfaction.
• Facilitated comprehensive staff onboarding and fostered ongoing professional development, building a highly capable and motivated front-of-house team.